Refund Policy

At Makhmar, customer satisfaction and trust are our top priorities. Our refund policy is designed to be fair, transparent and suitable for hair care products.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• Damaged or Defective Products: If a product is received damaged, leaked or has a manufacturing defect.
• Incorrect Items: If a product different from what was ordered is delivered.
• Unused Products: Unused and unopened products may be eligible for a refund within 7 days of delivery, subject to verification.

Non-Refundable Items

For hygiene, safety and quality reasons, refunds are not applicable for:

• Used, opened or partially consumed hair care products.
• Products damaged due to improper handling or storage by the customer.
• Items returned without original packaging, seals or proof of purchase.

Requests can be submitted via:

Phone No: +923026278482
Email: makhmarorganic@gmail.com

Refund Approval & Processing

• All refund requests are reviewed and verified by our team.
• Once approved, refunds will be issued to the original payment method.
• Refunds are processed within 5–10 business days after approval.

Delivery Charges

Delivery charges are non-refundable, except in cases where the error is from Makhmar’s side.

Policy Updates

Makhmar reserves the right to update this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.